Contact Us

Customer Support & Contact Information

If you have any questions regarding your order or purchase, our team is here to assist you. Please reach out through any of the following channels—we are committed to providing prompt and reliable support.

Shenzhen Shangmei Fashion Co., Ltd.
Email: [email protected]
Phone: +86-0755-83800299
Address: No. 89, Shixia North Second Street, Shixia Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong Province, China

Order Confirmation & Email Reminders

To ensure you receive important updates about your order, please make sure your email address is entered correctly at checkout or when creating your account. This is required to receive:

• Order Confirmation
• Shipping Confirmation
• Order Details and Tracking Information

Didn’t receive a confirmation email?
If your email address was entered correctly but you haven’t received any notifications, please check your spam/junk folder. Also add our email ([email protected]) to your safe sender list to avoid missing future updates.

Returns & Exchanges Policy

Please read and follow the guidelines below before sending back any items:

1. Mandatory Pre-Approval

All returns must be authorized by our customer service team before shipment. Contact us at [email protected] to obtain approval and detailed return instructions.

2. Do Not Return Items to the Shipping Label Address

The address printed on your shipping label belongs to our logistics provider, not our return center. Any parcels sent to that address will not be received.

Once your return is approved, we will provide the correct return address for your parcel.