Refund and Returns Policy

Thank You for Shopping at Dressed365.com

We are committed to ensuring that every shopping experience with us is completely satisfactory.

📅 30-Day Return & Exchange Guarantee

If you are not fully satisfied with your purchase, we gladly accept returns or exchanges within 30 days from the date you receive the item.

Return Conditions:

  • Items must be returned in new, unused, unworn, and unwashed condition.
  • Items that do not meet these conditions will not be accepted for return.
  • Non-returnable items: For hygiene reasons, swimwear, underwear, and other intimate or personal items cannot be returned.

🚫 Items Not Eligible for Return & Customer Responsibility

Returns will not be accepted and shipping costs are the responsibility of the customer in the following cases:

  • Incorrect size or color chosen by the customer.
  • Subjective reasons, such as “I don’t like the product.”
  • Items successfully delivered to the address provided by the customer. Please ensure your shipping address is correct.

💰 Shipping Costs

Unless the item is defective or there was an error on our part, return shipping costs and the original shipping fee are borne by the customer.

🔄 How to Return or Exchange Items

Important: All returns must be authorized by our customer service team. We do not accept returns without prior approval, and cash-on-delivery (COD) returns are not accepted.

Return Process:

  1. Submit a Request: Send your return request to [email protected] with your order number and reason for return.
  2. Approval: Our customer service team will review your request, usually within 1 business day. Please check your email regularly.
  3. Return Address: Once approved, you will receive the correct return address. Do not return items to the shipping label address.
  4. Ship Your Package: Send the items back using your local postal service to avoid import taxes. Ensure proper packaging.
  5. Provide Tracking Information: You must provide us with the return tracking number. Without tracking, we cannot process refunds.
  6. Refund: Once the returned items are received and inspected, refunds will be issued within 5 business days to your original payment method.

Exchange Process:

To exchange an item, please follow the standard return process first, then place a new order for the desired item (size/color). Once we receive your return tracking information, our customer service team will assist in arranging a refund or new shipment.

📧 Contact Us

Please contact us before sending any return package so that we can provide proper assistance.

Shenzhen Shangmei Fashion Co., Ltd.
Email: [email protected]
Phone: +86-0755-83800299
Address: No. 89, Shixia North Second Street, Shixia Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong Province, China